For any problems encountered during checkout, please contact me by email via contact. Alternatively, call or text me @ 778.212.6300.
Upon submitting an order, you will receive a confirmation email at the email address you provided during checkout. You will also receive an email from our automated system every time the status of your order changes, to include a shipment email which will normally include tracking information. Periodically, I will update the notes on an order, which will be available for viewing through your account, using the order number.
Prints are marked as stock items, however they will be printed on demand and might take up to 10 days to ship. Prints and non framed canvas are rolled for shipping.
All items are custom printed and at times there might be delays for such. For specific questions regarding the delivery timeline for an item, please contact me at firstname.lastname@example.org.
You may cancel an order as long as it has not yet been processed, which is indicated by the status "Awaiting Fulfillment". When an order status is changed to "Awaiting Shipment", the order is in the final stages of processing and packaging, and can no longer be cancelled.
Shipping times vary considerably with the services chosen, weather related incidences or shippers delays.
I ship most orders via Canada Post, UPS, DHL, FedEx or others with tracking information. Local purchases will be hand delivered at a mutual agreed on time.
All shipments must be opened and inspected by you within 24 hours of receiving the delivery.
All orders ship via ground services, unless otherwise noted. If you require a rush shipment, or if you have a specific deadline that you need to meet, please contact me about the order you wish to place at email@example.com, and please be sure to include your desired delivery date. I will do my best to accommodate your request. Additional rush shipment charges may apply. Rush shipment dates are estimated only. I do not assume any liability or incurred costs for deviations from this estimation which are caused by delays during shipments.
I make every effort to provide timely and accurate shipping status and tracking information on all purchases. However, my ability to provide this information is dependent on the printer and framing company. All client will receive an email notification of shipment, to include tracking (as available) when an item ships. Please ensure that you provide an accurate email address at checkout.
If you are a registered member of this Haslinger Photography, you may check on the status of your shipment at any time by clicking on "My Account," and navigating to the "View Order Status," and "View Order Details" sections. I will make periodic updates on the status of a shipment which may be viewed there.
If you have any questions concerning the location of an order you have placed, please contact us at firstname.lastname@example.org.
General Return Policy
My website is proud to offer my clients a exquisite selection of prints and canvas. While I would love to provide flexible options for every purchase, I must adhere to the return policies set by my print and framing studio. Due to the custom nature of the products ordered by the client and created on demand by the print and framing studio, returns are not accepted unless in the rare occation that there are damaged due to shipping.
Haslinger Photography must approve all return requests. If you would like to process a return, please email us at email@example.com, and include your order number and reason for return. Once your request has been received and approved, Haslinger Photography we will issue you a return authorization. (Note: I am unable to process unauthorized returns.) All returns are at the sole discretion of Haslinger Photography.
I regret that I am are unable to process returns on items that are not in their original packaging. Additionally, Items that are identified as either on "Clearance" or "Sale," or items that are listed as "Final Sale" are not returnable.
All eligible products must be returned to me within 3 days of delivery. Any items received after the 3-day return period will not be processed for return and will automatically be returned to the sender. Additional shipping charges may apply. Haslinger Photography attempts to process all returns within one five (5) business days of receipt.
Haslinger Photography recommends that you use a track able shipping service to return your shipment. I do not guarantee that I will receive your returned item. Haslinger Photography does not cover the costs associated with returning an item.
Return Restocking Fee
No returns on custom or personalized orders.
Returns must be approved and returned to me in original condition, with all original items included, securely packed and insured within 3 days of delivery. No used or altered items will be taken back. A restocking charge of 25% will apply. I will not accept any return COD packages. Items must be returned by regular mail, insured. Any other exchanges or returns approved subject to customer liability for freight costs incurred.
Refunds + Credits
The decision to issue either a refund or a credit is at the sole discretion of Haslinger Photography. If approved for a refund, it will be automatically applied to your original method of payment. If approved for a credit, a credit will be issued to your Haslinger Photography client account for use with future purchases. Haslinger Photography will process all refunds and/or credits once the returned items have been received, and they are deemed to be in suitable (undamaged and unused) condition.
Refunds and credits are provided with consideration to the original shipping costs, and any applicable restocking fees. client will be responsible for the original outbound shipping costs, even if the cost was included in the product price (i.e. "Free Shipping," or subsidized shipping costs that have been included in the retail price, and may or may not be identified on the product page.)
In the unlikely event that your shipment arrives damaged, please contact me at firstname.lastname@example.org within 24 hours of receiving the order. Do not discard the damaged item or the original packaging. Be prepared to submit photos to me of both the packaging, and the damage to the items. For insurance purposes, I will be unable to process any claims for damaged shipments that do not have accompanying clear photographs of the damages.